Common Questions: Everything You Want to Know About Custom Packaging
When it comes to finding the right packaging partner, we understand that every detail matters — from materials and design to pricing, timelines, and sustainability. Here, we’ve gathered the most frequently asked questions from our global clients to help you make informed, confident decisions for your brand.
1. What types of packaging do you manufacture?
We specialize in custom rigid boxes, gift boxes, folding cartons, magnetic boxes, drawer boxes, and eco-friendly packaging solutions.
Whether you’re in cosmetics, food, jewelry, or corporate gifting, our packaging engineers create designs that align with your brand’s identity — blending beauty, durability, and functionality.
2. Can I customize the size, color, and design?
Absolutely! Every box we make is 100% custom-made.
You can specify dimensions, finishes (matte, glossy, soft-touch), logos (embossing, debossing, hot stamping), and inserts (foam, paperboard, velvet).
Our design team provides free dieline templates and 3D mockups before production, ensuring your vision becomes reality.
3. What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 units per design, but we understand startups or boutique brands may need flexibility.
For small orders or trial runs, we offer low-MOQ options — because we believe innovation shouldn’t be limited by quantity.
4. How long does production take?
Production time typically ranges from 7–15 working days, depending on your order size and complexity.
We keep our clients updated throughout the process, from raw material sourcing to final shipment.
For repeat orders, our 48-hour reorder system ensures fast turnaround and reliable delivery.
5. Do you offer samples before mass production?
Yes. We can provide both digital samples (for quick design confirmation) and physical samples (for structure and material review).
Sample costs are refundable once you confirm a bulk order — a risk-free way to ensure perfection.
6. What sustainable materials do you use?
We’re proud to use FSC-certified paper, recycled cardboard, soy-based inks, and biodegradable laminations.
Sustainability isn’t just a trend for us — it’s a commitment. We design eco-packaging that reduces waste while maintaining luxury appeal.
7. How do you ensure product quality?
Every order goes through a 12-step quality control process, from raw material testing to final inspection.
We are BRC AA-certified for food-contact safety, and our defect rate remains below 0.25%, verified by third-party audits.
8. What are your shipping options?
We ship worldwide via DHL, FedEx, Maersk, and UPS, with flexible delivery options — by sea, air, or express.
Our global logistics network ensures your packaging arrives safe, fast, and on schedule, wherever your business is located.
9. Can you support OEM or ODM projects?
Yes — our in-house design and engineering teams have helped over 1,000+ brands develop exclusive packaging concepts.
From structural design to material innovation, we’re here to make your packaging truly one-of-a-kind.
10. How can I get a quote?
Just share your specifications — box type, dimensions, quantity, and finish — and we’ll send you a detailed quotation within 24 hours.
Our pricing is transparent and competitive, with no hidden costs.
We’re Here to Help
Still have questions?
Our packaging experts are always ready to assist you — whether you’re launching a new product or rebranding your packaging line.
👉 Contact us anytime via email or WhatsApp for personalized guidance. Because at Hoper Packaging, every question matters, and every box tells a story
