Shipping & Returns: Confidence from Factory to Your Doorstep
At Hoper Packaging, we understand that your packaging isn’t just a container — it’s the first impression your customer receives.
That’s why our shipping and return policies are built around one promise: to deliver every box safely, on time, and exactly as you approved it.
Whether you’re ordering 300 units or 30,000, we handle every shipment with precision, transparency, and care.
Global Shipping Made Simple
We proudly ship worldwide from our manufacturing base in Shenzhen, China, located just 60 minutes from Shenzhen Port — one of the world’s largest and most efficient export hubs.
Our strategic location means faster vessel loading, lower freight costs, and more reliable transit times.
Our Shipping Options
We offer flexible global shipping solutions to meet your logistics needs and budget:
- Sea Freight (FOB/CIF/DDP): Best value for bulk and palletized packaging shipments
- Air Freight: For urgent projects or limited quantities
- Courier Express (DHL/UPS/FedEx): Fast delivery for samples and small batches
- Door-to-Door Services: Available for clients who prefer a fully managed shipping experience
Each shipment is managed by our logistics team and backed by pre-negotiated lanes with Maersk and DHL, ensuring consistency and cost-efficiency.
Shipping Timeframes
While exact delivery times vary by destination and order size, here’s our general timeline for reference:
| Destination Region | Production Time | Transit Time (Sea) | Transit Time (Air) |
| North America | 7–12 days | 18–35 days | 5–7 days |
| Europe | 7–12 days | 20–35 days | 5–8 days |
| Middle East | 7–12 days | 18–30 days | 4–6 days |
| Asia-Pacific | 7–10 days | 5–15 days | 2–4 days |
Your account manager will provide real-time tracking and status updates through WhatsApp or email, ensuring you’re informed every step of the way.
Packaging Protection During Transit
We design packaging to protect packaging — literally.
Every export carton is triple-walled, corner-braced, and humidity-controlled, tested to withstand long-distance sea voyages and warehouse handling.
Our damage rate is just 0.8%, one of the lowest in the industry — and that’s backed by independent third-party audits.
Customs & Documentation
We handle all export documentation, including:
- Commercial Invoice & Packing List
- Bill of Lading / Air Waybill
- Certificate of Origin (COO)
- FSC, BRC, or ISO Certifications (on request)
Our logistics team ensures full compliance with destination country import regulations, saving you time and avoiding costly delays.
Returns & Replacements: Hassle-Free Resolution
Your satisfaction is our highest priority.
While we maintain a defect rate of just 0.22%, we stand behind every box we make.
Return Policy
If your packaging order arrives damaged or not as approved, please contact us within 7 days of delivery.
Our quality team will review photos and inspection data to offer the most suitable resolution:
- Free replacement for verified defects or damages
- Partial credit or remake for specific affected units
- Express re-production in urgent cases (48-hour priority manufacturing)
All return or replacement cases are handled promptly and professionally — because we value long-term relationships over short-term disputes.
Our Commitment to Transparency
We believe in open communication. You’ll always know:
- Where your shipment is
- When it will arrive
- And who to contact if something changes
Your Client Success Manager (CSM) provides real-time support, available across major time zones (EN/DE/ES), ensuring no message ever goes unanswered.
Why Buyers Trust Hoper Packaging
✔ 1000+ satisfied clients in 50+ countries
✔ 98.3% on-time delivery rate in 2024
✔ 0.8% shipping damage rate (industry low)
✔ 0.22% product defect rate backed by third-party audits
✔ Seamless coordination from production to final delivery
We don’t just ship boxes — we deliver promises.
Because every package we send carries not only your brand but also our reputation.
Need Help With Shipping or Returns?
Our logistics specialists are here to assist you before, during, and after your order.
Contact us anytime for custom freight quotes, preferred courier options, or to discuss special packaging export requirements.
👉 Get in touch today to make your next shipment smoother, faster, and more secure than ever.
